Terms and Conditions & Code of Conduct (Online Classes)

TERMINOLOGY

‘TVSS’ means Thames Valley Summer Schools Ltd.

‘You’ means the person completing / signing the booking form

‘Student’ means the person attending the course

‘ETO’ means Educational Tour Operator

1 REQUESTS FOR CHANGES

Any requests for course changes must be made by email at least 48 hours in advance during office hours (Monday to Friday, 09:00 to 17:30 UK time).

2 PAYMENTS AND REFUNDS

All courses must be paid for in advance. Full payment is due on confirmation of registration. We regret that we are unable to start courses for students for whom full payment has not been received.

If, due to unforeseen circumstances, a student is unable to attend a course, TVSS will try to reschedule at a future date but cannot guarantee to do so.

3 PROGRESS REPORTS

Students will be provided with a certificate and progress report at the end of their course.

4 COMMUNICATION

For safeguarding reasons, all communication regarding lesson bookings will be between TVSS staff and parents / ETOs by email only. Parents / ETOs are requested not to call a teacher's personal mobile phone or send them a message via WhatsApp, text etc.

5 STUDENT ABSENCE

Students are expected to join all lessons booked 5 minutes before the start time. If a student does not join their lesson within 15 minutes it will be assumed he/she is not attending.

6 TEACHER ABSENCE

If a teacher is unable to lead a lesson due to an unforeseen problem e.g. illness, TVSS will arrange a substitute teacher.

7 ONLINE CLASSES

(a) Are best conducted using a desktop or laptop, not a mobile device. This enables the teacher to display presentations etc on the screen.

(b) Will be conducted with the webcam turned on. Students must ensure that they (and anyone in the room with them) is suitably dressed.

(c) Students are expected to treat their teacher (and other participants, if applicable) with respect. They must use suitable language, both verbal and written. Anyone using unacceptable language or displaying inappropriate behaviour may be prevented from joining future classes.

(d) To gain full benefit from each lesson students should be sitting at a desk/table in a quiet room (ideally not the student’s bedroom) with no other distractions. Mobile phones and any other devices/TV should be turned off.

8 SAFEGUARDING

In order to safeguard the student, we recommend that the door to the room is kept open or a parent is present in the room but does not participate in the lesson.

Zoom lessons with students will be recorded for safeguarding and quality control purposes.

The Designated Safeguarding Lead and/ or Director of Education will occasionally observe classes to check that the class is being conducted according to our safeguarding guidelines.

Students aged under 18 should never share their personal contact details with TVSS staff, nor should they attempt to contact them via social media, online games etc.

Any safeguarding concerns should be reported to our Designated Safeguarding Lead, Ross Kirby, at recruit@thamesvalleysummer.co.uk.

9 COMPLAINTS

Any problem/complaint should be brought to the attention of our Registrar, Liljana Pearson, immediately at registrar@thamesvalleysummer.co.uk so that a satisfactory resolution can be found.

10 AMENDMENTS

TVSS reserves the right to make changes to arrangements that may prove necessary. However TVSS will endeavour to notify any significant changes in writing as early as possible.

In the case of cancellation of a course, TVSS will use all reasonable endeavours to provide a comparable replacement. In case of non-acceptance or no suitable alternative course being available, the booking will become invalid and all monies received returnable to the client.

11 STATUTORY RIGHTS

This Agreement is governed by and shall be construed in accordance with the laws of England and Wales.

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